LetterForce Terms and Conditions

Last Updated: January 29, 2026

1. Acceptance of Terms

By accessing or using LetterForce ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use the Service.

2. Entertainment and Educational Purpose Only

LetterForce is provided solely for entertainment and educational purposes. The Service generates draft complaint letters using artificial intelligence and should NOT be considered as:

• Legal advice
• Professional consultation
• A substitute for qualified legal counsel
• Guaranteed to be accurate, complete, or suitable for your specific situation

3. No Liability - Complete Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LETTERFORCE AND ITS OPERATORS, OWNERS, EMPLOYEES, AGENTS, AND AFFILIATES:

3.1 Disclaim All Liability For:

• Any errors, inaccuracies, or omissions in generated content
• Any legal consequences arising from use of generated letters
• Any financial losses, damages, or adverse outcomes
• Any claims, disputes, or legal proceedings resulting from your use of the Service
• Any reliance you place on information provided by the Service
• Any actions taken or not taken based on generated content
• Any technical failures, data loss, or service interruptions
• Any unauthorized access to or use of your data

3.2 No Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability
• Uninterrupted or error-free operation

4. User Responsibilities

YOU ARE SOLELY RESPONSIBLE FOR:

4.1 Verification and Review

• ALWAYS reviewing, editing, and verifying all generated content before use
• Ensuring all information in generated letters is accurate and appropriate
• Checking that all legal references are current and applicable
• Verifying recipient details and contact information
• Ensuring compliance with all applicable laws and regulations

4.2 Professional Advice

• Seeking qualified legal advice before sending any complaint letter
• Consulting with solicitors, barristers, or legal professionals as needed
• Understanding your legal rights and obligations
• Assessing the appropriateness of any legal action

4.3 Your Actions

• Any decision to send, modify, or act upon generated content
• All consequences of using the Service
• Maintaining the confidentiality of your account
• Ensuring uploaded documents do not contain sensitive information you wish to keep private

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

5.1 No Liability for Damages

We shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Legal fees or court costs
• Damage to reputation
• Emotional distress
• Any other pecuniary loss

5.2 Maximum Liability Cap

If any liability is found to exist despite the above disclaimers, our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim, or £10 (whichever is lower).

6. Indemnification

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS LetterForce and its operators, owners, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you upload or submit
• Any letters you generate, send, or act upon
• Any legal proceedings you initiate based on generated content

7. AI-Generated Content Disclaimer

7.1 Artificial Intelligence Limitations

The Service uses artificial intelligence (AI) to generate content. AI systems:

• May produce inaccurate, incomplete, or inappropriate content
• May misinterpret uploaded documents
• May cite outdated or inapplicable laws
• May generate content that is not suitable for your specific circumstances
• Cannot replace human judgment or professional expertise

7.2 No Guarantee of Accuracy

We make no representations or warranties regarding:

• The accuracy of AI-generated content
• The suitability of generated letters for your situation
• The legal validity of cited references
• The effectiveness of generated letters in achieving desired outcomes

8. Legal Information Disclaimer

8.1 Not Legal Advice

Nothing in the Service constitutes legal advice. The legal information provided:

• Is general in nature and may not apply to your specific situation
• May be outdated or incomplete
• Should not be relied upon without verification
• Does not create an attorney-client relationship

8.2 Jurisdiction

UK consumer law is complex and varies by circumstance. You must:

• Verify all legal information independently
• Consult qualified legal professionals
• Ensure compliance with current laws and regulations
• Understand that laws change frequently

9. Data and Privacy

9.1 Uploaded Content

• You retain ownership of documents you upload
• We process uploaded content to generate letters
• We may store uploaded content and generated letters
• You are responsible for ensuring uploaded content does not violate any laws or third-party rights

9.2 No Confidentiality Guarantee

While we implement security measures:

• We cannot guarantee absolute security
• You should not upload highly sensitive or confidential information
• We are not responsible for unauthorized access or data breaches

10. Service Modifications and Termination

We reserve the right to:

• Modify, suspend, or discontinue the Service at any time without notice
• Change these Terms at any time
• Refuse service to anyone for any reason
• Terminate your access without cause or notice

11. Governing Law

These Terms are governed by the laws of England and Wales.

12. Contact

For questions about these Terms, contact us through the Service interface.