Question 1

What is LetterForce?

Accepted Answer

LetterForce is an AI-powered service that generates professional, legally-informed complaint letters in seconds. Simply upload your bill or document, describe your concerns, and our AI crafts a response backed by UK consumer rights law.

Question 2

How much does it cost?

Accepted Answer

We offer a free tier with 1 letter per month, a pay-as-you-go option at 99p per letter, and subscription plans starting at £9.99/month for 25 letters. Choose what works best for you—no credit card required for the free tier.

Question 3

Do I need a credit card to try LetterForce?

Accepted Answer

No! Our free tier gives you 1 letter per month with no credit card required. You can test the service risk-free before deciding to purchase additional letters or subscribe.

Question 4

Are the letters legally valid?

Accepted Answer

Yes. Every letter is grounded in UK consumer rights law, including the Consumer Rights Act 2015, Sale of Goods Act, and industry-specific regulations. Our AI references relevant legislation and legal precedents to strengthen your position.

Question 5

Can I use these letters in legal proceedings?

Accepted Answer

The letters are designed for initial complaints and dispute resolution with companies. While they reference relevant consumer law, they are not a substitute for professional legal advice. For formal legal proceedings, we recommend consulting a solicitor.

Question 6

What laws do you reference?

Accepted Answer

We primarily reference the Consumer Rights Act 2015, Sale of Goods Act 1979, Consumer Protection from Unfair Trading Regulations 2008, and industry-specific regulations for utilities, telecommunications, and financial services.

Question 7

What types of bills can I upload?

Accepted Answer

We support all major bill types including utility bills (gas, electric, water), telecom bills (mobile, broadband), service invoices, delivery receipts, and general correspondence from companies. We accept PDFs and images.

Question 8

How does the tone control work?

Accepted Answer

Our aggression slider (1-5) lets you control the tone of your letter. Level 1 is diplomatic and polite, Level 3 is firm but professional, and Level 5 is assertive and demanding. The AI adjusts language, urgency, and legal references accordingly.

Question 9

How long does it take to generate a letter?

Accepted Answer

Most letters are generated in under 60 seconds. The AI extracts information from your document, analyzes your concerns, researches relevant consumer law, and crafts a professional response—all automatically.

Question 10

Can I edit the letter after it's generated?

Accepted Answer

Currently, letters are generated as final drafts. If you're not satisfied, you can regenerate with different concerns or tone settings. We're working on adding an edit feature in future updates.

Question 11

How do I send the letter to the company?

Accepted Answer

After generation, you'll receive a copy via email. You can download the PDF and send it yourself, or use our 'Send to Company' feature (coming soon) which automatically finds the right email address and sends it on your behalf.

Question 12

Will I get a copy of the letter?

Accepted Answer

Yes! Every generated letter is automatically emailed to you at the address associated with your account. You can also view and download all your letters from your Dashboard.

Question 13

Do companies actually respond to these letters?

Accepted Answer

Yes. Professionally written, legally-grounded complaint letters significantly increase response rates. Companies are legally obligated to respond to formal complaints, especially when consumer rights legislation is cited correctly.

Question 14

Can I track responses from companies?

Accepted Answer

Your Dashboard shows all generated letters and their status. While we don't currently track company responses automatically, we're working on a response logging feature where you can manually record outcomes and follow-ups.

Question 15

What's the difference between pay-as-you-go and subscriptions?

Accepted Answer

Pay-as-you-go (99p per letter) is perfect for occasional disputes with no commitment. Subscriptions offer better value if you need multiple letters per month: Pro (£9.99/month for 25 letters) or Unlimited (£49.99/month).

Question 16

Do unused letters roll over?

Accepted Answer

No, subscription letters reset each month and don't roll over. However, you can always purchase additional pay-as-you-go letters (99p each) if you exceed your monthly limit.

Question 17

What's your refund policy?

Accepted Answer

We offer refunds for pay-as-you-go purchases if the letter fails to generate due to technical issues. Subscription refunds are handled on a case-by-case basis within the first 7 days. Contact support for assistance.

Question 18

Can I cancel my subscription anytime?

Accepted Answer

Yes! You can cancel your subscription at any time from your Profile page. You'll retain access until the end of your current billing period, and no further charges will be made.

Question 19

Is my data secure?

Accepted Answer

Yes. All uploads are encrypted in transit and at rest. We use industry-standard security practices and never share your personal information or documents with third parties. Your data is stored securely in the UK.

Question 20

What do you do with my uploaded documents?

Accepted Answer

We extract text from your documents to generate letters, then securely store them in your account for your reference. You can delete documents at any time from your Dashboard. We never use your data to train AI models or share it externally.

Question 21

Do you sell my information?

Accepted Answer

Absolutely not. We never sell, rent, or share your personal information or documents with third parties for marketing or any other purpose. Your privacy is paramount.

Question 22

What if my letter doesn't generate properly?

Accepted Answer

If generation fails, check that your document is readable (clear scan, not password-protected). If issues persist, contact support with your document ID and we'll investigate. Technical failures are eligible for refunds.

Question 23

Can I use LetterForce on mobile?

Accepted Answer

Yes! LetterForce is fully responsive and works on all devices. You can upload documents, generate letters, and manage your account from your phone or tablet.

Question 24

What file formats do you support?

Accepted Answer

We support PDF files and common image formats (JPG, PNG). For best results, use clear, high-resolution scans or digital PDFs. Maximum file size is 16MB.

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