Privacy Policy

Last updated: 28 March 2026

1. Introduction

LetterForce ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered consumer rights service.

By using LetterForce, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Name and contact information (email address, postal address, phone number)
  • Account credentials (email and password)
  • Payment information (processed securely through Stripe)
  • Complaint details and correspondence with companies

2.2 Automatically Collected Information

When you access our service, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, features used)
  • Cookies and similar tracking technologies (see our Cookies Policy)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Generate legally-referenced complaint letters on your behalf
  • Process payments and manage subscriptions
  • Send you service-related communications and updates
  • Respond to your inquiries and provide customer support
  • Analyse usage patterns to enhance user experience
  • Comply with legal obligations and enforce our Terms of Service
  • Prevent fraud and enhance security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share information with third-party service providers who perform services on our behalf (e.g., payment processing, email delivery, analytics)
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
  • With Your Consent: We may share information with your explicit consent

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Restricted access to personal information
  • Secure payment processing through Stripe

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights (UK GDPR)

Under UK data protection law, you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to processing of your personal data
  • Rights Related to Automated Decision-Making: Request human review of automated decisions

To exercise these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymise your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure that such transfers comply with UK data protection law and implement appropriate safeguards, such as Standard Contractual Clauses.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: LetterForce, United Kingdom