About LetterForce
LetterForce was founded with a simple mission: to give every UK consumer the ability to fight back against companies that ignore, dismiss, or underpay legitimate complaints.
Our Story
Our founder, Phil Scaife, spent years watching friends and family struggle to get results from companies that owed them refunds, compensation, or simply a proper response. A well-written letter citing the right legislation can transform a complaint from ignored to resolved — but most people don't know how to write one.
LetterForce uses AI trained on UK consumer law to generate letters that companies take seriously. We've helped thousands of UK consumers get results from energy companies, banks, landlords, telecoms providers, retailers, and more.
Our Mission
To democratise access to effective complaint letters — giving every UK consumer the same tools that large companies use to protect their interests.